General Sales Terms and Conditions

This document applies exclusively to products purchased from the company’s retail stores.

Unused and unaltered products may be exchanged once within ten (10) days from the date of purchase, subject to the following conditions:

• The product must be in its original packaging.
• The original invoice, receipt, and warranty are required for the exchange process.

If the value of the exchanged product is less than the original invoice amount, the company will issue a credit note valid for three (3) months to cover the difference. Credit notes cannot be exchanged for cash.

Returns or refunds are only applicable in the case of manufacturing defects. This excludes misuse or failure to follow care instructions as per the applicable warranty.

By purchasing a product from the company’s retail stores, the customer acknowledges and agrees to the after-sales service policy, care instructions, and applicable warranty.

Advance payments for special orders are non-refundable.

General After-Sales Service Policy

The company is committed to all warranties provided with the product, limited to manufacturing defects and excluding any damage caused by improper use or failure to follow care instructions.

The condition of the product stated in the repair document is based on a visual inspection only and should not be considered a full technical assessment.

Within two (2) months of receiving the product for repair, the company aims to provide an estimated cost and timeline, subject to customer approval before proceeding.

All estimates are based on initial inspection. Additional work or parts replacement may be required during the repair process, in which case a revised estimate will be provided for approval.

The customer must collect the product within a maximum period of three (3) months from the notification date. Failure to do so will be considered a waiver of ownership rights, and the company reserves the right to handle the product accordingly.